Having Trouble Accessing Your Design? • Fullidentity – FAQs
380 Cagle Crow, Mansfield TX 76063
(866) 610-4308

FAQ: Why Can’t I Access My Design?

F.A.Q. iconWhy can’t I access my design?” This is a common question that is asked by our customers.

Before you place your order, you have unlimited access to any template that you’ve created. However, once you’re order has been submitted, our system automatically locks the template to prevent any modifications during the printing process. Once the order has been marked shipped, it will then become unlocked again.

If you submit your order and realize that you need to make a few changes, simply call or email your representative and they can unlock it and allow you to make the necessary changes.

If you have any further questions about your order or designing your ID cards, give us a call! We would love to hear from you. Call (866) 610-4308

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